Shipping policy
At Rikofit, we are committed to providing a smooth and efficient shopping experience. Below is our Shipping Policy that outlines how we process, ship, and deliver your fitness apparel and supplements orders.
1. Order Processing
- Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please note that processing times may vary during peak seasons.
- Payment Authorization: Orders will only be processed once payment has been authorized and confirmed. If there are any issues with payment, we will notify you.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping times are estimates and may vary depending on your location, the shipping carrier, and other factors such as weather conditions.
3. Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and destination. We offer free standard shipping on orders over $100.00.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order through your account on our website.
5. International Shipping
We currently offer international shipping to select countries. International shipping times and costs will vary depending on the destination. Please note that customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
6. Shipping Issues
If you experience any issues with your order such as delays, incorrect items, or damages, please contact our customer support team immediately at:
- Phone: (888) 494-6164
- Email: SUPPORT@RIKOFIT.COM
We will work to resolve the issue promptly.
7. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you realize that you’ve provided an incorrect address, please contact us as soon as possible before your order is shipped.
8. Returns and Exchanges
For information regarding returns or exchanges, please refer to our Return Policy on our website. Our policy allows you to return or exchange items within a certain period after receiving your order.